Privacy Policy

1. Who We Are

ResumeCraftWiz ("we", "us", "our") is a professional resume writing service operated from Panvel, Maharashtra, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at resumecraftwiz.com.

2. Information We Collect

Information you provide directly:

Contact details (name, email address, phone number)
Career information (work history, education, skills, target roles) via our intake questionnaire
Payment information — processed entirely by PayPal; we never see or store card numbers
Communications you send us via email or our contact form

Information collected automatically:

Browser type, device type, and operating system
IP address and approximate geographic location
Pages visited and time spent on each page
Referring URLs and search terms that led you to our site

3. How We Use Your Information

To create and deliver your resume, cover letter, or other ordered documents
To communicate with you about your order, revisions, and delivery
To process payments securely via PayPal
To send order confirmations and receipts
To respond to your support enquiries
To improve our website and services through anonymised analytics
To send occasional promotional emails (only with your consent, easy to unsubscribe)

4. Sharing Your Information

We never sell your personal information. We may share data with:

PayPal: For secure payment processing. Subject to PayPal's Privacy Policy.
Google Analytics: Anonymised usage data only. No personally identifiable information.
Assigned Writers: Your career information is shared with your assigned certified writer solely to deliver your documents.
Law enforcement: Only when required by applicable law or valid legal process.

5. Data Retention

We retain your personal data for up to 2 years after your last order to facilitate revisions and re-orders. You may request earlier deletion at any time. Payment records are retained for 7 years as required by Indian tax law.

6. Your Rights

Access: Request a copy of the personal data we hold about you
Correction: Ask us to correct inaccurate data
Deletion: Request deletion of your personal data
Opt-out: Unsubscribe from marketing emails at any time

To exercise any of these rights, email support@resumecraftwiz.com. We respond within 30 days.

7. Security

We use SSL/TLS encryption on all pages, secure cloud storage with access controls, and require strong authentication for all staff. However, no internet transmission is 100% secure. Please use a strong, unique password for any accounts.

8. Cookies

We use cookies to improve your experience. See our Cookie Policy for full details.

9. Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted information, please contact us immediately.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by email or by posting a prominent notice on our website. Continued use after changes constitutes acceptance.

11. Contact

For privacy-related questions, contact us at support@resumecraftwiz.com or write to: ResumeCraftWiz, 10 A 002 Royal Ozone LifeSpace, Panvel - 410221, Maharashtra, India.